AI Concierge for growing service businesses

Your team should spend its time on work that makes money.

Intake, scheduling, follow-ups, quotes, reports, onboarding: the mundane work that fills a 10 to 75 person service business. I find what's costing you the most hours, cut the steps that don't need to exist, and put AI on the rest, so your people can sell, serve, and build instead. Two working calls a month. Something running after the first one.

Find my bottleneck (3 min) See how it works

No free strategy calls. A 3-minute self-check, then a paid assessment that's credited if you continue.

The Pain Finder

Eight questions. How many hours a week are you burning?
0
hrs / week

Three steps. Each one hands more hours back to the work that matters.

This runs in order, and the order matters: you don't automate a process you haven't watched run.

Step 1 · Assessment

I watch your worst process run.

On screen, exactly as it happens today. I map it, score each step for automation fit, and hand you a ranked list with the hours each fix is worth.

$999 · credited toward month one
Step 2 · Concierge

We fix one bottleneck per call.

Two 45-minute working sessions a month. We audit, cut the fat, and automate live. You leave each call with something running, plus a direct line to me between calls.

Monthly retainer
Step 3 · The ledger

You see exactly what your money built.

After every call, a plain-English log: what we built, what it replaced, what it saves. Renew because the number is moving, not because I asked.

Included

Most operations have one of three bottlenecks.

The Pain Finder tells you which. Here's what each one looks like from inside a service business.

Decision bottleneck

Work stalls until one person answers.

The process lives in someone's head, so every question routes through them. The fix is a system that answers before the question reaches them.

Manual data shuffle

Your tools don't talk. Your people are the glue.

Inbox to spreadsheet to CRM to calendar, by hand. Someone's job is being the integration. The easiest bottleneck to automate and the fastest payback.

Dropped balls

When it gets busy, revenue leaks.

Quotes, callbacks, follow-ups that slip when volume spikes. Each one is a client who didn't come back.

Larger team or regulated environment?

Same method, scoped as a project.

For departments, multi-team operations, and businesses that can't send data to a public AI: automation sprints priced by scope, human-in-the-loop approval built in, and a self-hosted option when the data has to stay inside your walls. I've done this for healthcare and managed-services clients; the assessment is the same starting point.

Talk about a project
Who's behind this

Fifteen years of finding the step that doesn't need to exist.

I'm Mike Stahl. I've led product and UX for a healthcare system serving three million patients, consolidated 55 web properties into one platform, and run design across 30+ customer portals.

Today I ship production AI agents and automation for enterprise clients: systems that read messy documents and messages, sort them, and hand the decisions to a person to approve. Same method, applied to whatever eats your team's week: intake, scheduling, follow-ups, reporting, the work everyone keeps meaning to hand off.

~35%faster resolution on AI-augmented workflows
~40%fewer manual touches with LLM intake
$85M+measured business impact from UX and digital programs

Questions people ask first

Why isn't the first call free?

Because free calls never turned into anything. People took notes, went home, and didn't build it. The assessment gives you a ranked list of what to automate and the hours each one saves, usable with or without me, and the fee is credited if you continue within 14 days. Skin in the game on both sides.

Do I need to know anything about AI?

No. The first Concierge call sets up your workspace, connects your tools, and writes the context that makes everything after it work. You share your screen, I tell you what to click.

What tools do you work with?

Whatever you already use. Google Workspace, Microsoft 365, QuickBooks, HubSpot, Salesforce, Shopify, Stripe, Notion, and most things with an API. If it's unusual, the assessment will tell us how to bridge it.

What if my data can't leave my systems?

There's a self-hosted option for regulated businesses: healthcare, finance, legal. Your data stays in your environment. It's priced separately; ask on the fit call.

What can you realistically build in one call?

One process, end to end, if it lives in two or three tools your team already uses: a follow-up sequence, an intake that sorts itself, a weekly report that writes itself, a quote that drafts from an email. Bigger builds get split across calls, with each call leaving something working. You'll know which is which from the assessment, before you commit.

Do I have to buy new software?

Usually one thing: a Claude plan for the people who'll run the automations, which is where they live. Everything else connects to tools you already pay for. If a build needs something extra, it's called out in the assessment with the cost, before we start.

Can we go faster than two calls a month?

Yes. Weekly is available at double the retainer, because it's double the build work.

Find out what the mundane work is costing you.

Three minutes. No call, no pitch, a real number of hours you could hand back to selling and serving.

Take the Pain Finder